1. Service Provider Data

Erzsébet Halász

Registered Office: 4079 Debrecen, Szárcsa u. 25.

Tax Number: 91289265-1-29

Registration Number: 545/2025

NTAK Registration Number: MA25116899, MA25117326

2.General rules
These “General Terms and Conditions” govern the use of the Accommodation Provider’s accommodation.

3. Contracting party
3.1. If the Guest places the reservation for the apartment directly with the Accommodation Provider, the Guest is the Contracting party. The Accommodation Provider and the Guest together – if the conditions are met – become contractual parties.
3.2. If the order for the apartment is placed with the Accommodation Provider by a third party (hereinafter referred to as the Agent) on behalf of the Guest, the terms of cooperation are governed by the contract concluded between the Accommodation Provider and the Agent. In this case, the Accommodation Provider is not obliged to check whether the third party legally represents the Guest.

4. Formation of the Contract, method of reservation, modification, notification obligation Minimum reservation period: 1 day.
4.1. The Contract is concluded with the written confirmation of the reservation made by the Guest in writing or in the reservation calendar on the website by the Accommodation Provider, and thus qualifies as a Contract concluded in writing.
No reservation or modification may be made orally, and its verbal confirmation by the Accommodation Provider is not considered to be a contract.
4.2. The Contract on the use of accommodation is for a specified period.
4.2.1. If the Guest permanently leaves the room before the expiration of the specified period, the Accommodation Provider is entitled to 100% of the service fee stipulated in the Contract.
The Service Provider is entitled to resell the room that becomes vacant before the expiration date.
4.2.2. The prior consent of the Accommodation Provider is required for the extension of the stay initiated by the Guest in the form of an email exchange.
4.3. We can only accommodate as many guests in the apartments as there are beds. If more people show up than stated in the confirmation, the reservation will be canceled and the accommodation fee will not be refunded! Extra beds are not possible, except for a cot for children under 2 years of age, which will be provided by the Accommodation Provider and/or the Guest.
4.4. The condition for using the accommodation service is that the Guests verify their identity in accordance with legal requirements before occupying the room. No one may stay in the Apartment without written notification.

5 Cancellation conditions
5.1. Accommodation can be cancelled as follows: Financial obligations for cancellation: The reservation can be cancelled free of charge 2 days before arrival. Within 2 days and in case of no-show, 100% of the reserved apartment

a) If the Contracting Party has not fulfilled the use of the accommodation by advance payment by the date indicated in the confirmation, the Service Provider’s service obligation does not apply.
b) If the Contracting Party has ensured the use of the accommodation services by advance payment, advance payment, and does not show up on the day of arrival, and does not notify this either in writing or by phone, the Accommodation Provider will maintain the reservation until 10 a.m. the next day. If the Guest does not arrive after this time, the reservation will be canceled by the Accommodation Provider and the amount paid will not be refunded.
c) If the Guest indicates in advance that he will arrive at a later time, the accommodation fee will not be refunded for the missed time, and the accommodation reservation will not be automatically extended by the missed time.
d) In case of early departure, 100% of the remaining cost will be charged. Cancellations are only accepted in writing. If the guest has paid for the accommodation in advance, but cancels the accommodation more than 2 days before arrival, the full amount paid will be refunded by bank transfer. This period, if booked directly on the website: within 2 working days. If booked through an accommodation intermediary site, the given accommodation intermediary site will return the paid amount, as it will not appear on the Service Provider before arrival.

6. Prices
6.1. The current prices of the apartments can be viewed on the website: www.queensdebrecen.hu
The invoice will be issued in HUF or EUR in accordance with Hungarian tax regulations, based on the data provided at the time of booking.
6.2. The prices are gross prices, IFA400 HUF/person/night is calculated from the age of 18.
6.4. Since the prices are calculated per apartment/night, there is no special child discount.

7. Payment method
The Accommodation Provider shall pay the Guest the full amount of the accommodation provided upon booking or by bank transfer up to 2 days before arrival.

8. Terms and conditions of using the service
8.1. The Guest may occupy the apartment at the time specified by the Accommodation Provider on the day of arrival, and must leave by the published time on the day of travel.
8.2. Arrival on the day of reservation from 2 p.m., Departure by 10 a.m.
8.3. If the Guest does not leave the apartment by 11 a.m., the following payment obligations must be considered:– flat-rate fee for the occupied room: the sum of two daily room rates
– flat-rate fee for administration: 15,000 HUF
– flat-rate fee for late cleaning: 30,000 HUF
– flat-rate fee for damage to reputation: 50,000 HUF

9.Pets
Pets are not allowed at the property.

10. Immediate refusal to perform the contract, termination
10.1. The Accommodation Provider is entitled to terminate the Accommodation Contract with immediate effect if:
a) The Guest does not use the apartment or facility provided for his/her intended purpose
b) The Guest does not comply with the accommodation safety regulations and house rules, behaves in an objectionable or rude manner towards its employees, is under the influence of alcohol or drugs, exhibits threatening, offensive or other unacceptable behavior, is loud between 9:30 p.m. and 6 a.m. (since the apartment is located in an apartment building, we ask you to comply with this in particular)
c) The Guest has an infectious disease
d) The Contracting Party does not fulfill its payment obligation specified in the Contract by the specified date, e.g. rebooking, damages resulting from vandalism
10.2. If the Contract between the parties is not fulfilled due to “force majeure”, the contract shall be terminated.

11 Rights of the Contracting Party
11.1. Under the Agreement, the Guest is entitled to the intended use of the reserved apartment and the facilities of the accommodation that are included in the standard range of services.
11.2. The Guest may make a complaint regarding the performance of the services provided by the Accommodation Provider during the period of stay at the accommodation. The Accommodation Provider undertakes to handle any complaint submitted to it in writing (or recorded by it) during this period.
11.3. The Guest’s right to make a complaint ceases after leaving the accommodation.
11.4. If the Guest has a problem, he/she must first contact the operator; if he/she cannot solve it or it is of such significance, he/she must call the Accommodation Provider at the telephone number provided in the confirmation or on the website.

12.Obligations of the Contracting Party
12.1. The Guest shall ensure that children under the age of 16 under his/her responsibility are only under adult supervision in the apartments.
12.2. If the child is alone in the apartment, any accident or negative change in physical integrity is the responsibility of the parent.
12.3. Pursuant to the implementation of Act XLII of 1999 on the Protection of Non-Smokers, the Apartment is a non-smoking facility. Accordingly, smoking is prohibited inside the Apartment and on the terraces. A designated smoking area is located at the parking lot.
In the event of smoking in the room, the Service Provider is entitled to charge the Guest an additional cleaning fee of 30,000 HUF.
12.4. In the event of a fire, please notify the firefighters, the operator, or the owner immediately by calling 105 or 112.
In the event of a fire or other alarm, Guests are required to leave the rooms and common areas of the Apartment as soon as possible according to the information posted there.
12.5. Fireworks brought by the Guest and other activities requiring a permit are not permitted in the Apartment area!
12.6. Guests are required to use the Apartment building and its immediate surroundings for their intended purpose and without unnecessarily disturbing other Guests or neighbors.
12.7. In the interest of the peace of our Guests, it is prohibited to make noise after 9:30 PM in the area inside the Apartment and on the terraces, including listening to disturbing music in the interior of the rooms, as well as loud music, shouting, and partying in the common areas, the compliance of which is the responsibility of the apartment operator. According to the municipal decree, there must be silence between 9:30 PM and 6 AM! If the Guest is loud, disturbs the rest and peace of other Guests or the neighborhood, the Owner will warn the Guest, if the loudness continues after this, we will ask them to leave and the accommodation fee will not be refunded!
12.8. Please be very careful with the keys you receive, as one key opens several doors (gates, storage, entrance door of the house), therefore, in case of loss, 20 thousand forints will be charged. The Apartments are opened by a 2nd separate key.

13. Liability of the Contracting Party for damages
The Guest is liable for all damages and disadvantages suffered by the Accommodation Provider or a third party due to the fault of the Guest, his/her companion, child or other persons under his/her responsibility.

14. The Accommodation Provider’s Liability for Damages
14.1. The Accommodation Provider is liable for all damages caused to the Guest within the facility due to the Accommodation Provider’s fault.
14.1.1. The Accommodation Provider’s liability does not extend to damages that occurred due to unavoidable causes beyond the control of the Service Provider’s employees and guests, or that were caused by the Guest himself.
14.2.1. The Service Provider is only liable for valuables and cash if it has been expressly accepted for safekeeping. In this case, the burden of proof lies with the Guest.

15. Confidentiality
The Service Provider acts in accordance with its Data Management/Data Protection Policy.

16. Force Majeure
In the event of a cause or circumstance (for example; war, fire, flood, inclement weather, power outage, strike, virus threat) over which the party has no control (force majeure), either party shall be exempted from fulfilling its obligations under the Contract as long as such cause or circumstance exists. The parties agree to do everything in their power to minimize the possibility of such causes and circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.

17. Applicable law in the legal relationship of the parties, court of jurisdiction
The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of local law. Any legal dispute arising from the service contract shall be settled by the court having jurisdiction at the place of service.