1. Service Provider Data

Erzsébet Halász

Registered Office: 4079 Debrecen, Szárcsa u. 25.

Tax Number: 91289265-1-29

Registration Number: 545/2025

NTAK Registration Number: MA25116899, MA25117326

2. General Rules

These “General Terms and Conditions” govern the use of the accommodation provided by the Accommodation Provider.

3. Contracting Party

3.1. If the booking for the apartment is made directly by the Guest to the Accommodation Provider, the Guest is the Contracting Party. The Accommodation Provider and the Guest together become the contractual parties – upon fulfilment of the conditions.

3.2. If the order for the apartment booking is placed with the Accommodation Provider by a third party (hereinafter referred to as Intermediary) on behalf of the Guest, the terms of cooperation are governed by the contract concluded between the Accommodation Provider and the Intermediary. In this case, the Accommodation Provider is not obliged to verify whether the third party lawfully represents the Guest.

4. Formation of the Contract, Method of Booking, Modification, Notification Obligation

Minimum booking period: 1 day.

4.1. The Accommodation Provider sends an offer in response to the Guest’s written request for an offer.

If a specific booking is not received within 24 hours of sending the offer, the Accommodation Provider’s offer obligation ceases.

4.2. The Contract is formed by the Accommodation Provider’s written confirmation of the Guest’s booking submitted in writing or via the booking calendar on the website, and is thus considered a written contract.

Bookings or modifications cannot be made verbally, and verbal confirmation by the Accommodation Provider is not contractual.

4.3. The Contract for the use of the accommodation is for a fixed period.

4.3.1. If the Guest definitively leaves the room before the expiration of the fixed period, the Accommodation Provider is entitled to 100% of the consideration for the service stipulated in the Contract.

The Service Provider is entitled to re-sell the room vacated before the expiration date.

4.3.2. Any extension of the accommodation period initiated by the Guest requires the prior consent of the Accommodation Provider in the form of an email exchange.

4.4. We can only accommodate as many guests in the apartments as there are beds. If more people show up than stated in the confirmation, the booking will be cancelled and the accommodation fee will not be refunded! Extra beds are not possible, except for a crib for children under 2 years of age, which must be provided by the Guest.

4.5. The prerequisite for using the accommodation service is that Guests verify their identity in accordance with legal requirements before occupying the room. No one may stay in the Apartment without written notification.

5. Cancellation Conditions

5.1. Accommodation can be cancelled as follows:

Financial obligations for cancellation:

• Cancellation is free of charge 2 days before arrival.
• 100% of the booked apartment is charged within 2 days and in case of no-show.

a) If the Contracting Party has not fulfilled the prepayment for the accommodation service by the date specified in the confirmation, the Service Provider has no obligation to provide the service.

b) If the Contracting Party secured the accommodation services with a deposit or prepayment, and does not show up on the day of arrival, and does not notify this in writing or by phone until 10:00 AM the next day, the Accommodation Provider reserves the booking. If they still do not arrive after this, the Accommodation Provider cancels the booking, and the paid amount will not be refunded as a penalty.

c) If the Guest indicates in advance that they will arrive at a later time, the accommodation fee will not be refunded for the missed time, and the accommodation reservation will not be automatically extended by the missed time.

d) In case of early departure, 100% of the remaining cost will be charged.

Cancellation is accepted only and exclusively in writing.

6. Prices

6.1. The current prices of the apartments can be viewed on the website: www.queensdebrecen.hu

The invoice will be issued in Hungarian Forint (HUF) or Euro (EUR) in accordance with Hungarian tax regulations, based on the data provided at the time of booking.

6.2. The prices are gross prices, Tourist Tax (IFA) is HUF 400/person/night from the age of 18.

6.4. Since the prices are set per apartment/night, there is no separate child discount.

7. Method of Payment

The Accommodation Provider’s fee for the accommodation provided to the Guest is paid by the Guest in full at the time of booking or by bank transfer 2 days before arrival.

8. Method and Conditions for Using the Service

8.1. The Guest may occupy the apartment at the time designated by the Accommodation Provider on the day of arrival and is obliged to leave it by the published time on the day of departure.

8.2. Arrival from 2:00 PM on the day of booking, Departure by 10:00 AM.

8.3. If the Guest does not leave the apartment by 11:00 AM, they must expect the following payment obligations:

– Flat-rate fee for occupied room: the sum of two days’ room price

– Flat-rate administration fee: HUF 15,000

– Flat-rate delayed cleaning fee: HUF 30,000

– Flat-rate goodwill damage fee: HUF 50,000

9. Pets

Pets are not accepted at the accommodation.

10. Immediate Refusal and Termination of Contract Performance

10.1. The Accommodation Provider is entitled to terminate the Contract for the accommodation with immediate effect if:

a) The Guest does not use the provided apartment or the facility as intended.

b) The Guest does not comply with the security regulations or house rules of the accommodation, behaves objectionably or rudely towards its employees, is under the influence of alcohol or drugs, or displays threatening, insulting, or other unacceptable behaviour, or makes noise between 9:30 PM and 6:00 AM (as the apartment is located in a condominium, we specifically ask for strict adherence to this).

c) The Guest suffers from an infectious disease.

d) The Contracting Party fails to fulfil their payment obligation specified in the Contract by the deadline, e.g., for further bookings, or damages resulting from vandalism.

10.2. If the Contract between the parties is not fulfilled due to “force majeure” reasons, the contract shall be terminated.

11. Rights of the Contracting Party

11.1. Under the Contract, the Guest is entitled to the proper use of the booked apartment and the facilities of the accommodation that fall within the scope of usual services.

11.2. The Guest may lodge a complaint regarding the performance of the services provided by the Accommodation Provider during their stay at the accommodation. The Accommodation Provider undertakes to handle complaints submitted in writing (with certified receipt) or recorded in a protocol by the Accommodation Provider during this period.

13.3. The Guest’s right to complain ceases after their departure from the accommodation.

13.4. If the Guest has a problem, they must first notify the operator. If the operator cannot resolve it, or if the matter is significant, they must call the Accommodation Provider at the phone number provided in the confirmation or on the website.

12. Obligations of the Contracting Party

12.1. The Guest shall ensure that a child under 16 years of age, for whom they are responsible, stays in the apartments only under adult supervision.

12.2. If the child stays alone in the apartment, the parent is responsible for any accident or negative change affecting their physical integrity.

12.3. In accordance with the implementation of Act XLII of 1999 on the Protection of Non-Smokers, the Apartment is a non-smoking facility. Accordingly, smoking is prohibited inside the Apartment and on the terraces. The designated smoking area is near the parking lot.

In case of smoking in the room, the Service Provider is entitled to charge the Guest an additional HUF 30,000 for extra cleaning.

12.4. In case of fire, please notify the fire department immediately at 105 or 112, as well as the operator or owner.

Guests are obliged to leave the rooms and the common areas of the Apartment as soon as possible in case of fire or other alarms, according to the information provided there.

12.5. Fireworks brought by the Guest and other activities requiring permits are not allowed on the premises of the Apartment.

12.6. The Guest is obliged to use the Apartment building and its immediate surroundings as intended and without unnecessarily disturbing other Guests or neighbours.

12.7. For the peace of our Guests, noise is prohibited within the area of the Apartment and on the terraces after 9:30 PM, including listening to music at a disturbing volume inside the rooms, and loud music playing, shouting, or partying in communal areas. The apartment operator is responsible for enforcing this. According to local government regulation, there must be silence between 9:30 PM and 6:00 AM! If the Guest makes noise and disturbs the rest and peace of other Guests or the neighbourhood, the Owner will warn the Guest. If the noise continues after this, we will ask them to leave, and the accommodation fee will not be refunded!

12.8. Please take great care of the keys received, as one key opens multiple doors (gates, storage, house entrance door). Therefore, in case of loss, a fee of HUF 20,000 must be paid. The Apartments are opened by a 2nd separate key.

13. Contracting Party’s Liability for Damages

The Guest is responsible for all damages and disadvantages suffered by the Accommodation Provider or a third party due to the fault of the Guest, their companion, child, or other persons for whom they are responsible.

14. Accommodation Provider’s Liability for Damages

14.1. The Accommodation Provider is responsible for any damage suffered by the Guest within the facility that occurred due to the fault of the Accommodation Provider.

14.1.1. The Accommodation Provider’s liability does not extend to damage events that occurred due to an unavoidable cause outside the scope of the Service Provider’s employees and guests, or those caused by the Guest themselves.

14.2.1. The Service Provider is only liable for valuables and cash if they have expressly accepted them for safekeeping. In this case, the burden of proof rests with the Guest.

15. Confidentiality

The Service Provider acts as defined in its Data Processing/Privacy Policy.

16. Force Majeure

In the event of a cause or circumstance (e.g., war, fire, flood, adverse weather conditions, power outage, strike, virus threat) that is beyond the control of a party (force majeure), either party shall be exempt from the performance of its obligation arising from the Contract for as long as this cause or circumstance exists. The parties agree to do everything possible to minimise the possibility of these causes and circumstances occurring and to remedy the damage or delay caused thereby as quickly as possible.

17. Governing Law and Jurisdiction

The relationship between the Service Provider and the Contracting Party shall be governed by the provisions of local law. The court having jurisdiction according to the place of the service shall be competent to conduct any legal dispute arising from the service contract.